SPA&Wellness Zone is associated with relaxation and a good atmosphere. Nevertheless, creating such a space for Guests is full of challenges. From the conversation with Agata Żak - manager of the SPA Zone at Gwiazda Morza, you will learn:
My name is Agata Żak and I am both the manager of the SPA&Wellness zone, as well as a therapist and a sports instructor. I started my adventure with Gwiazda Morza working as a spa therapist and a sports activities instructor. After some time, I got an offer to take the position of manager of the SPA&Wellness zone and now I manage the whole zone. Honestly, I appeared in GM completely by chance, but I don’t regret it and this adventure has been going on for over 5 years now. 😊
Yes, I like it very much, although I admit that sometimes it is very demanding because it requires constant contact with people. I feel that this job gives me many opportunities for development and with a little willingness, you can never get bored here.
Two things are priorities: taking care of the quality of services so that Guests using the Spa Institute leave satisfied and relaxed, and the atmosphere, so that my team comes to work with a smile. If there is a good atmosphere and the leaving Guests want to come back to us, then I feel that I am fulfilling my duties properly.
I think SPA is a whole where all the details have to fit together. I pay attention to professionalism and good customer service at the reception; I expect the staff to be able to advise them. From SPA therapists, I expect high-level treatments. Equally important is the general atmosphere, decor, dimmed lights, lit candles, or heated wide beds.
Very high level of services provided and the atmosphere, which makes us want to come back here. An additional advantage is the wide range of treatments we offer, and really everyone can find something for themselves.
I would definitely recommend one of the rituals from the Scens brand. Apart from the fact that during them we work with high-quality vegan and organic products, the exceptional thing about them is that during the treatment we take care of both the body and the face.
At the SPA Institute, the Scens-ory Experience treatment is available, which begins with a welcoming ritual in the form of whole-body kneading through inhalation to warm towel wraps intended to induce relaxation and looseness. Then we proceed to a peeling - in my opinion a cult one; although I have never been fond of salt scrubs, I loved this one - then a relaxing massage and finally a facial treatment combining individually selected masks according to needs. After this, every Guest feels fully relaxed and cared for. We do not have complaints :).
Definitely yes! The trend is upward, and we have an increasing number of men who are aware and start taking care of their bodies. The most popular among men are massages, but we observe a big increase in facial treatments.
What is the biggest challenge in your daily work?
I think the combination of enforcing and demanding from colleagues that the quality of services is at the highest level and motivating them to continuous development, which results in a range of activities while maintaining a positive and pleasant atmosphere in the Spa.
I think the important role here is the first contact and conversation with the Guest when making a reservation. Our team can advise excellently. It is worth openly talking about what one expects from the treatment or massage. Relaxation, stress reduction, improvement of skin condition, elimination of muscle pain? The staff also ask about health status and any contraindications, as well as the preferred intensity of the massage. It is then up to the therapists to choose the treatment to best meet those expectations.
Most treatments and rituals have their protocols and schemes, but don’t worry - we are not robots. So it is worth talking about injuries, pains, and needs already during booking and during the treatment. In case of muscle problems in any area, I recommend choosing manual therapy, which is fully personalized, and the therapist discusses with the client the range of techniques, strength, and pressure pace. Facial treatments are fully adapted and selected to skin needs already in the office after the initial consultation.
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